Pirwa Hostels Privacy Policy

At Pirwa Hostels we recognize that privacy is important. This document outlines the types of personal information we receive and collect when you use our services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

  • COLLECTED DATA

    What data do we collect?

    Depending on the circumstances, Pirwa Hostels may collect personal information when you register for a service or book a trip with us,  including some or all of the following; email, name, address, telephone number, credit card billing details including expiry dates, and passport details.

    When you are travelling with us, we may take video and images of you that may be used in brochures, in our advertising, and on our website. All participants of Pirwa Hostels trips authorise Pirwa Hostels to use his/her image (such as photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen please notify Pirwa Hostels in writing at privacy@pirwahostels.com

    How do we collect the data?

    You may volunteer this information when you interact with us by telephone, email, by entering details in our website, or by speaking to one of our sales consultants in-store. We may also receive the information from a third party, for example;

    • from people making travel bookings on your behalf 
    • from market research and data companies contracted by us to obtain information so that we may improve and market our products and services;
    • from other companies within the Pirwa Hostels group.

    How the data is used

    • We may combine personal information collected from you at different times to provide a better user experience, including customizing content for you.
    • We may use personal information to provide the services you've requested, including sending email newsletters, or sending printed materials to your postal address.
    • We may also use personal information for auditing, research and analysis to operate and improve Pirwa Hostels's services.
    • Pirwa Hostels processes personal information on our servers in Australia and in other countries. In some cases, we process personal information on a server outside your own country. 
    • Pirwa Hostels uses cookies and other technologies to enhance your online experience and to learn about how you use our website in order to improve the quality of our services.
    • Pirwa Hostels's servers automatically record information when you visit our website, including the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. This information is used to make improvements to our site and make it easier to find the information you are looking for.
    • Google may use cookies to identify your visit to our website in order to target you with special offers related to Pirwa Hostels through their ad network. For more information or to remove yourself from this service, please visit http://www.google.com/ads/preferences 
  • DISCLOSURE WITH SUPPLIERS/ THIRD PARTIES/ AFFILIATES
    • We may share aggregated non-personal information with third parties outside of Pirwa Hostels, such as our travel industry partners to better analyse trends and further improve our services.  Please only supply information that you are happy to be disclosed in this manner. 
    • When we use third parties, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.
    • We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services. 
  • YOUR PREFERENCES
    • We offer you choices when we ask for personal information, whenever reasonably possible.
    • You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.
    • We will provide you access to your personal information upon request, within reason, and to let you correct such data if it is inaccurate and delete it.
  • CARD SECURITY POLICY
    • Pirwa Hostels maintains the security of your credit card data by the following measures: All online payments are submitted over a secured socket layer (SSL). Credit card information is transmitted immediately to a payment gateway solution via an encrypted port. Pirwa Hostels does not store your credit card number in any of our systems, it is used only within the context of the transaction then destroyed upon receipt from an acquiring bank. All credit card payments receive an identification number that is proof of the transaction's acceptance into the banking system. This identification number can be used to trace any transaction back to the credit card issuer (for example, the bank that issued the MasterCard, or VISA credit card).
  • STATEMENT ON COOKIES

    When you visit our websites we use cookies. Cookies allow us to identify the computer or device you're using to access our websites - but we can't identify you personally.

    You can set up your web browser to refuse cookies, but this means you won't be able to book on our website or use all of its features.

    What we use cookies for 

    Storing what's in your shopping basket:
    This allows you to book trips with us
    Collecting information:
    This means we can learn more about how you use our website so we can improve our products and online experience.
    Tailoring your experience:
    Cookies allow us to provide you with information, products and services that we think you'll find interesting
    Making our marketing relevant:
    We can show you relevant offers and promotions on our own websites and through our advertising networks.

    By using our websites, you agree to us using cookies as set out in our Statement on Cookies. 

    How we use cookies

    We may use cookies to find out more about how you use our website - like the searches you make and your preferences. We use this information to:

    • Make it possible for you to use our website
    • Show you information and offers that are relevant to you
    • Find out more about how our customers use the site

    Find out more on cookies

    Information from our agencies and partners

    Google Analytics 

More information

For more information about our privacy practices, please contact us any time. Or email us at Contact Us